We offer assistance tailored to senior passengers and PRMs to ensure their comfort and safety throughout their journey.
Figari-sud corse airport is revamping its facilities for people with reduced mobility.
Assistance for disabled and reduced-mobility passengers has been provided by the EPCI of Corsica, under contract to SCALA, since 1 July 2008.
Freephone number: 0 800 005 007
At the start
The Airport shall provide assistance to the PHMR so that the PHMR is able to take the flight for which it has a reservation, provided that :
- the air carrier has been notified of the special requirements for this assistance, or
- the travel organiser concerned at least 48 hours before the published departure time of the flight.
PHMR presents itself:
On registration :
- at the time specified in advance and in writing (including electronically) by the air carrier or tour operator,
- if no time is specified, no later than 1 hour before the published departure time.
At identified points in the airport :
- at the time specified in advance and in writing (including electronically) by the air carrier or tour operator,
- if no time has been specified, no later than 2 hours before the published departure time.
If any of the conditions described above are not met, the Airport will make every reasonable effort to provide the necessary assistance in accordance with the following quality standards:
- for PRMs who have booked in advance, and for whom the airline or its assistant has notified the request for service more than 36 hours before the published departure time of the flight, and who have presented themselves at check-in or at the designated points within the time allowed, after having identified themselves, 90% of PRMs will not have to wait before receiving assistance; ;
- for all other departing PHMRs, on flights included in the basic timetable, 90% PHMRs must not wait more than 15 minutes after identifying themselves; ;
- outside the known provisional programme, once they have identified themselves, 90% PRMs will not have to wait more than 1 hour for assistance.
On arrival
The Airport provides assistance to PHMR provided that :
- the special requirements for this assistance have been notified to the air carrier or tour operator concerned at least 48 hours before the published departure time of the flight,
- assistance needs are notified as soon as the flight departs from its home airport.
If any of the conditions described above are not met, the Airport will make every reasonable effort to provide the necessary assistance in accordance with the following quality standards:
- for arriving PRMs who have booked in advance, and for whom the airline or its assistant has notified the request for service more than 36 hours before the published departure time of the flight, assistance must be present in the immediate vicinity of the aircraft for 90 % of PRMs arriving from the aircraft in the block; ;
- for all other arriving PRMs, on flights included in the basic programme, 90% PRMs will not have to wait more than 15 minutes after identifying themselves, and will be placed under the responsibility of the airline or the ground assistant during this time; ;
- outside the known provisional schedule, after reporting on arrival, 90% of PHMRs will not have to wait more than 1 hour after the aircraft's block time before receiving assistance and will be placed under the responsibility of the airline or the ground assistant during this time.